Explore the data
Deep dive into the data below by consumption area or digital service, see how selected countries scored and learn more about the sustainability impact of various digital services.
Consumer
Digital
Empowerment
Index
Index by consumption area
Description:
Index by country
Sustainability impact of the Digital Service
Description:
The most empowering digital services for consumers
A list of all 40 digital services analysed in the study, ranked from the most to the least empowering can be seen below. For each digital service, a score is provided in parentheses.
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Ranking
Digital Service
Consumption Area
Score
Improvement
Sustainability Impact
According to the experts, the digitalisation of services also has mostly a positive impact on sustainability by democratising access, reducing raw material use and transport emissions, and so on. At the same time, they express concerns around energy use and increased consumption.
Overall, experts are optimistic that with the mix of public awareness, innovative technologies and the right policies, digitalisation can help create a more sustainable future.
Positive aspects
Negative aspects
-
Very Positive
-
Positive
-
Moderately positive
* The impact was assessed on a 7 step scale from “Very negative impact” to “Very positive impact”
** The bars correspond to the % of respondents that used the service at least once in the past 2 years
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